Since 2012, I have been working full- or part-time as a design strategist and facilitator for small businesses, non-profits, large companies, municipalities, and community-based organizations. Through both paid and pro bono work, I’ve created a fantastic body of work and knowledge I use to inform every project I work on.

In my role as advisor, I use my skills as a master facilitator, design strategist, service designer, (sometimes) negotiator, business strategist, workshop developer, etc. to generate thoughtful, comprehensive strategies for clients. I split my time between paid and pro bono work, so no matter what size the project or organization, I can have the impact I want.

Whether I’m designing workshop curriculum for a citizen-led movement, creating a customized innovation model for a huge enterprise, or bringing multiple agencies together to collaborate on a new services portal for a large city, my process involves thinking holistically about inputs and outputs that will mean success for my clients.

In my last full-time position at Constant Contact in Waltham, Massachusetts, I served as facilitator and design strategist for small businesses involved in the Small Business InnoLoft program. Along with my mentor, C. Todd Lombardo, and others, I helped found the InnoLoft to help cohorts of small businesses and non-profits strategize their paths to success.

Aside from working with InnoLoft cohorts, I also worked with Constant Contact’s 1200+ person staff to create and present innovation programming including hackathons, group discussions on company policy, conference presentations, “How To…” workshops for design thinking methods, design sprints, and more. I also established Constant Contact’s internal meditation program, providing daily mindfulness opportunities at their Waltham headquarters.

I’ve been proud to become part of a vast network of entrepreneurs and technologists around the world. My clients have included: The Commonwealth of Massachusetts, UST Global, Delta Epsilon Mu Service Fraternity, Somerville ARTFarm, the Cities of Cambridge, Boston, and Somerville, the Federal Reserve Bank of Boston, the Bermuda Economic Development Council, TEDxSomerville, Code for Boston, the Melanoma Foundation of New England (MFNE), Startup Weekend, Represent.US, The Boat for Kids Who Don’t Paddle Good, and more. 

 

 
 
 

A few success stories:

Find it Cambridge

PROBLEM: Far too often, residents can't find the services they need, when they need them. How can we maintain data quality? What can we do to simply applications and tracking? Which City stakeholders should be involved in innovation?

PROBLEM: Far too often, residents can't find the services they need, when they need them. How can we maintain data quality? What can we do to simply applications and tracking? Which City stakeholders should be involved in innovation?

SOLUTION: Engaged 10+ agencies within the City. Distributed thousands of surveys electronically, and in person, with multilingual support. Validate assumptions from workshop with survey results. Build amazing new service experience.

SOLUTION: Engaged 10+ agencies within the City. Distributed thousands of surveys electronically, and in person, with multilingual support. Validate assumptions from workshop with survey results. Build amazing new service experience.

 

 

Boston Federal Reserve Bank Hackathon

PROBLEM: Banks have a hard time innovating. Banks that work in concert with the Federal government: doubly so. How can complex institutions learn to innovate, without running afoul of their required procedures? Whose ideas are worth exploring?

PROBLEM: Banks have a hard time innovating. Banks that work in concert with the Federal government: doubly so. How can complex institutions learn to innovate, without running afoul of their required procedures? Whose ideas are worth exploring?

SOLUTION: Pilot an internal hackathon open to all employees. Develop interest via internal marketing. Create an event that works with employee ideas while simultaneously engaging those who can help bring life to innovative ideas.

SOLUTION: Pilot an internal hackathon open to all employees. Develop interest via internal marketing. Create an event that works with employee ideas while simultaneously engaging those who can help bring life to innovative ideas.

 

 
PROBLEM: How might a $400 million dollar company accelerate internal innovation ideas while helping small businesses succeed? How can ideas be accelerated using physical space? What kind of programming helps companies?

PROBLEM: How might a $400 million dollar company accelerate internal innovation ideas while helping small businesses succeed? How can ideas be accelerated using physical space? What kind of programming helps companies?

SOLUTION: Create a 33,000+ square foot innovation space. Hold 3+ internal hackathons per year. Engage 700+ employees per event. Create curriculum to teach service design to others. Organize and facilitate design sprints. Lead meditation.

SOLUTION: Create a 33,000+ square foot innovation space. Hold 3+ internal hackathons per year. Engage 700+ employees per event. Create curriculum to teach service design to others. Organize and facilitate design sprints. Lead meditation.

 

 

Other Successes:

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