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Issues

THE SOURCE - 21st Century Government Impact

THE SOURCE - 21st Century Government Impact

Something many who act passionately to help people victimized by homelessness lament, are the individuals who will not engage with services, even when they are offered with no strings attached. There are varying degrees of “service resistance” within the population as a whole, and many times that degree is prescribed by the mental and physical health of the individual.

THE SOURCE at the LA Public Library

THE SOURCE at the LA Public Library

We can deliver services to thousands of people experiencing homelessness through one library branch. How many could we reach if this program existed at every branch…?

Tractably Wicked: Los Angeles' Homeless Crisis

Tractably Wicked: Los Angeles' Homeless Crisis

The City of Los Angeles recently announced a $100 million dollar initiative to address homelessness. Within the City, it is estimated there are more than 26,000 homeless people. More than 2,500 of whom are veterans. More broadly, it’s estimated that there are more than 44,000 homeless people in LA County. If it were as simple as throwing money at a problem, it might seem like this “problem” should have no issue being solved.

Customer Service - Time Warner Does It Right

Customer Service - Time Warner Does It Right

Customer service isn’t hard. No really. It’s not difficult to do. Why do companies struggle so hard with it, then? The answer is simple: they put the emphasis on the “service” and not the “customer."